Which 2019-20

Achieved by startrescue.co.uk which is
a trading style of Call Assist.

Quality and Development Assistant



Job Description

To help us to provide the very best service, we are looking for a Quality & Development Assistant to join us.


Job purpose & Training:

To ensure all staff meet high quality standards and comply with Company procedures and regulatory requirements; and to provide appropriate feedback and training in order to aid their professional development.

  • Monitor and assess the quality and compliance of calls/jobs
  • Investigate calls/jobs on behalf of other departments
  • Hold training/developmental meetings with Control Centre staff
  • Organise one-on-one mentoring where required

The successful candidate will undertake the same period of training given to new Control Centre staff in order to learn the procedures required by the company. Additional training will then be given to provide the skills needed to fulfil the role of Quality & Development Assistant.



  • Extensive training coupled with an ongoing support and development program through a dedicated online development portal
  • 28 days paid holiday including Bank Holidays for full-time employees
  • Opportunities for progression within the Company
  • Contributory workplace pension
  • Staff referral bonus scheme
  • NVQ’s



The salary is dependent on age:

  • 16 to 20 - £6.56 p/h
  • 21 to 22 - £8.36 p/h
  • 23+ - £8.91 p/h



We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester and Sudbury answer each year. We are proud to be an Investors in People accredited company and we offer various development and promotion opportunities for our talent. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.


If you require further information regarding the position, please call Chelsea on 01206 785 850.

Application Closing Date


Working Hours

Full time position available.- Permanent working hours will be agreed in the interview.

Required Skills

Essential skills, knowledge & experience:

  • Competent in Microsoft Office user, including Excel, Word and Outlook
  • Excellent communication skills
  • Excellent attention to detail
  • Previous experience in a Quality role ideally preferred but not essential

How to apply

Please email HR to apply.

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