Achieved by startrescue.co.uk which is
a trading style of Call Assist.
How many complaints has Call Assist received?
Firm Name: Call Assist Ltd
Period covered in this report: 01/05/2021 - 31/10/2021
Brands/trading names covered: Call Assist Ltd, startrescue.co.uk, starttravel.co.uk
| Number of Complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main Cause of complaints opened | |
| Banking and Credit Cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and Pure Protection | 1.30 per 1000 policies in force | N/A | 1970 | 1915 | 59.14 | 37.66 | 51.62 | Other General Admin/Customer Service |
| Decumulation | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Investments | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Credit Related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |