Achieved by startrescue.co.uk which is
a trading style of Call Assist.
How many complaints has Call Assist received?
Firm Name: Call Assist Ltd
Period covered in this report: 01/05/2021 - 31/10/2021
Brands/trading names covered: Call Assist Ltd, Startrescue.co.uk, Starttravel.co.uk
| Number of Complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main Cause of complaints opened | |
| Banking and Credit Cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and Pure Protection | 1.30 per 1000 policies | N/A | 1970 | 1915 | 60.84% | 38.75% | 53.11% | Delays/Timescales |
| Decumulation | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Investments | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Credit Related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |