Which 2019-20

Achieved by startrescue.co.uk which is
a trading style of Call Assist.

Call Assist Ltd

Modern Slavery Act Statement


In line with the requirements of the Modern Slavery Act (the “Act”), this statement outlines the steps Call Assist Limited (which includes its trademark companies of StartRescue.co.uk and Starttravel.co.uk and our subsidiary Company, GEM Motoring Assist), has taken during the financial year ending 30th April 2021 to prevent any form of modern slavery from occurring within our business operations and supply chain.

We are committed to implementing and enforcing effective systems to combat modern slavery and human trafficking and to always conduct all aspects of our business in an honest and ethical manner.


At Call Assist we focus our expertise in assisting our customers “at the event” when they have experienced a vehicle breakdown, or their vehicle has been involved in an accident. Call Assist provides a white labelled product and is the name behind many household vehicle breakdown brands, as well as the service provider for insurer, broker, warranty and intermediary schemes.

Company’s Structure

Call Assist Limited is a vehicle rescue company, providing services to its customers via a contractor network. We also trade under the names of startrescue.co.uk and startravel.co.uk.

Call Assist Limited was incorporated on 16 November 1998 with the registered office located in the UK. Call Assist is owned by Call Assist Holdings Limited which is also registered in the UK.

Supply Chain Standards

Call Assist Limited employs in excess of 400 people in our UK call centres. Our HR processes ensure that those recruited, including through employment agencies, have appropriate approvals to work.

Call Assist provides service through a network of Recovery Operators throughout the UK and an additional network in Europe, providing assistance in over 40 countries. We regularly contact and inspect our recovery operators and as a very minimum, operate a due diligence process which includes modern slavery. In the 20-21 financial year, no issues were reported.

Our standard terms and conditions require our suppliers to adhere to all applicable legislation and make specific reference to the “Act”.

We also use routine services for the maintenance and support of our office operations. We do not act as a producer, manufacturer or retailer of physical goods and services and have no supply chain in relation to such activities.

Policies in relation to Slavery and Human Trafficking

Modern slavery, forced or compulsory labour, servitude and human trafficking are severe violations of fundamental human rights and freedoms. In line with our core values, we are committed to contributing to the eradication of modern slavery. The Covid-19 coronavirus pandemic requires business to be extra vigilant and during 2020 and 2021 we have continued our commitment to improve our approach to addressing the risks of modern slavery.

Call Assist is committed to ensuring that there is no modern slavery or human trafficking in its supply chains or in any part of its business.

We continue to review and adapt our policies and procedures to ensure that reasonable steps are taken to detect, report and prevent modern slavery and human trafficking taking place. Our Anti-Slavery and Human Trafficking Policy reflects our commitment to acting ethically, transparently and with integrity in all our business relationships.

Due diligence processes for Slavery and Human Trafficking

Whilst modern slavery can be found among any population, we recognise certain groups are particularly vulnerable, including:

  • Domestic and foreign migrant workers
  • Contract, agency, and temporary workers
  • Vulnerable populations (e.g. refugees)
  • Young or student workers

As part of our commitment to identify and mitigate against the risk of slavery and human trafficking, we continue to:

  • Work to identify potential risk areas in our supply chains including those suppliers who may have a higher risk of being affected by modern slavery and human trafficking.
  • Strive to improve our monitoring standards for higher risk suppliers
  • Review our contracts to ensure our supply chains meet our own standards in relation to the “Act”
  • Maintain our approach to zero hours contracts of employment, meaning that such contracts of employment will not be agreed unless expressly requested by the employee and only where reasonable justification is provided.


As our business model is largely call-centre based, we recognise our own risks in relation to the employment of younger members of staff and their future ambitions. We are therefore committed to active training at induction and at least annually thereafter to ensure our commitment towards eradicating modern slavery and human trafficking is understood and adhered to at all times.

Approval of this statement

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our modern slavery and human trafficking statement for the financial year ending 30 April 2021.

This statement has been approved by the Board of Directors.


Linda Baker
Managing Director

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